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Return Policy

Your satisfaction is our priority. Learn about our return and refund procedures.

Overview

At Tabe Halal, we are committed to providing you with the best possible dining experience. We understand that sometimes orders may not meet your expectations, and we want to make it easy for you to get the satisfaction you deserve.

Important Note: Our return policy is designed to ensure customer satisfaction while maintaining the quality and safety of our food delivery service.

Return Eligibility

To be eligible for a return or refund, your order must meet the following criteria:

Eligible for Return
  • Wrong items delivered
  • Missing items from order
  • Quality issues (cold food, etc.)
  • Damaged packaging affecting food
  • Allergy concerns (if not specified)
Not Eligible
  • Change of mind after delivery
  • Partially consumed items
  • Complaints after 2 hours
  • Custom orders as requested
  • Promotional/free items

Return Process

If you need to return an order, please follow these steps:

Contact Us

Contact our customer support within 2 hours of delivery via phone, email.

Provide Details

Provide your order number, specific issues, and photos if applicable.

Assessment

Our team will assess your claim and determine the appropriate resolution (24-48 hours).

Resolution

We will provide a refund, replacement, or credit based on the situation.

Refund Policy

We offer several types of refunds depending on the situation:

Full Refund

Complete refund for wrong items, missing orders, or severe quality issues.

Partial Refund

Partial refund for minor issues or partially affected orders.

Credit Refund

Account credit for future orders as an alternative to cash refund.

Refund Timing: Refunds are typically processed within 3-5 business days. Credit card refunds may take 45-60 business days to appear on your statement.

Contact Support

Need help with a return or have questions about our policy? Contact our customer support team:

Phone Support

Available 9AM-8PM

+81 (03) 3958-1150
Email Support

Response within 24 hours

support@tabehalal.com
Live Chat

Available 8 AM - 10 PM

Customer Satisfaction

Your satisfaction is our top priority. We strive to resolve all issues quickly and fairly to ensure you have the best halal dining experience with Tabe Halal.